Shipping policy

Last Updated: May 31, 2026

Thank you for shopping with Viora Nest. We are committed to delivering your orders safely and efficiently. Please review our Shipping Policy for information regarding order processing, shipping times, and delivery.

Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.
  • During peak seasons, promotions, or holidays, processing times may be slightly extended.

Shipping Destinations

We currently ship to selected countries and regions. Shipping availability may vary depending on the destination and courier service coverage.

Estimated Delivery Times

Estimated delivery times may vary depending on your location:

  • United Arab Emirates: 2–5 business days
  • GCC Countries: 5–10 business days
  • International Orders: 7–21 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Charges

Shipping fees are calculated at checkout based on:

  • Delivery destination
  • Package weight and dimensions
  • Selected shipping method

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (where available).

Tracking updates are provided by the shipping carrier and may take up to 48 hours to appear after shipment.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other fees may be charged by the destination country.

These charges are the responsibility of the customer and are not included in product prices or shipping fees unless otherwise stated.

Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to:

  • Customs clearance procedures
  • Weather conditions
  • Public holidays
  • Transportation disruptions
  • Courier service delays

Viora Nest is not responsible for delays caused by third-party shipping providers or circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order is returned to us, additional shipping charges may apply for reshipment.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 3 days of the expected delivery date.

We will work with the shipping carrier to investigate and assist in resolving the issue.

Multiple Item Orders

Orders containing multiple items may be shipped separately depending on product availability and warehouse location.

In such cases, separate tracking information may be provided.

Contact Us

If you have any questions regarding shipping, please contact us:

Viora Nest
Email: vioranest@gmail.com 
Website: www.vioranest.com 

We appreciate your trust in Viora Nest and look forward to serving you.